Client Work

Case Studies

Real problems, documented solutions. Each case study walks through the problem, the diagnostic process, and the outcome — honest about what worked and why.

The Missing Operating System
IT SupportmacOS RecoveryOS ReinstallHardware Assessment

The Missing Operating System

Diagnosing and recovering a 2017 MacBook Pro that lost its bootable system — from a flashing question mark to a fully reinstalled macOS Ventura.

Resolved — macOS reinstalled, hardware assessment delivered
The Mystery of the Mac with Limited Function
IT SupportmacOSTerminal DiagnosticsMDM

The Mystery of the Mac with Limited Function

Diagnosing internet access restrictions on a 2011 iMac from a former commercial environment — from MDM investigation to OS-level resolution.

Resolved — Firefox ESR + long-term OS upgrade path presented